We’ve got your back.

Because our products are living organisms, we can’t accept returns or offer refunds once an item has left our hands – but please don’t let that worry you. If something seems off with your order, we genuinely want to hear about it.

Just reach out to us, and we’ll look into the situation carefully. To help us figure out what happened, we’ll just need a few things from you:

• Your order number
• The lot code (found on your bag)
• Photos showing the issue

A note on contamination (and why photos matter):

Before any mushroom grow bag or grain spawn bag ships out, we inspect and test every single one for signs of contamination. We take this really seriously.

That said, growing mushrooms involves a lot of variables – and sometimes things can go wrong after a bag arrives. To help us tell whether an issue happened before or after shipping, we do need to see clear photos of the contamination while the bag is still sealed.

If you suspect your grow kit or grain spawn bag was contaminated before it arrived, please don’t open it. Just contact us with those photos, and we’ll be happy to talk it through with you. If we find it was our fault, we’ll make it right.

We’re on your team. Whether you’re a first-time grower or a seasoned pro, we want you to succeed. Have questions or concerns? Contact us, or come find us at the Combermere Farmer’s Market – we’re always happy to help.